Director - Customer Analytics & Economics at arenaflex

Are you a seasoned leader with a passion for driving business outcomes through data-driven insights? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Director of Customer Analytics & Economics, where you'll have the opportunity to make a significant impact on our business and help shape the future of the travel industry.

About arenaflex

arenaflex is a leading travel company that powers travel for everyone, everywhere through our global platform. We're driven by the core belief that travel is a force for good, and we're committed to helping people experience the world in new ways and build lasting connections. With a diverse range of brands, including Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, and many more, we're a dynamic and innovative company that's always pushing the boundaries of what's possible.

The Role

As a Director of Customer Analytics & Economics at arenaflex, you'll be responsible for leading our customer analytics team and providing powerful insights that shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. You'll own and define the customer analytics roadmap, working closely with business stakeholders and other analytics teams to develop and implement solutions that optimize our investments and improve profitability.

Key Responsibilities

* Lead a team of ~8 analysts to deliver against a broad range of projects, including customer segmentation, lifetime value analysis, and investment optimization

• Apply advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value
• Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired
• Measure and provide insights and solutions into how to maximize customer lifetime value
• Create a customer performance forum where you'll read out on customer KPIs and provide insights and recommendations to improve results
• Support business teams in evaluating where to make investments to optimize customer returns

What You'll Need

* 10+ years' experience in a similar analytical role, preferably in the tech or travel industry

• Experience directly managing a team or demonstrated leadership skills in a senior-level role
• Excellent analytical problem-solving skills and strong commercial acumen
• Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions
• Demonstrated project and partner management skills, working with multiple teams across several countries
• Skilled in engaging with stakeholders across all levels, including VPs/SVPs, and communicating complex concepts concisely and clearly
• Brings extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization
• Picks analytically valid approaches, appropriate in terms of level of effort, favoring iterative delivery that solves for the objective, not the ask
• Uses advanced and sophisticated understanding of the business problem space to inform the design of the solution
• Curious – Willing to learn and always striving for better
• Impact-oriented – Keen to make a difference in everything you do – for our customers
• Team player/leader – Works collaboratively to tackle challenges, across borders and cultures
• Entrepreneurial – Sees opportunity and takes initiative to advance our capabilities with little guidance or request to do

What We Offer

* Competitive salary range: $221,000 to $309,500 (with potential to increase up to $353,500 based on performance)

• Comprehensive benefits package, including medical/dental/vision, paid time off, and an Employee Assistance Program
• Wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership
• Opportunity to work with a diverse range of brands and teams, including Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, and many more
• Collaborative and dynamic work environment with a focus on innovation and growth
• Professional development opportunities, including training and mentorship programs
• Recognition and rewards for outstanding performance and contributions to the organization

How to Apply

If you're a motivated and results-driven leader with a passion for analytics and customer insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute their best work. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply for this job