Senior Data Analyst - Customer Experience - Remote

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Senior Data Analyst on our Customer Experience team, you'll play a critical role in helping us achieve this goal by leveraging data to drive business decisions and improve customer satisfaction. If you're a data expert with a passion for customer experience, we want to hear from you.

About arenaflex

arenaflex is a leading company that's dedicated to providing innovative solutions to our customers. Our Customer Experience team is responsible for advocating for the customer within the organization, and we're looking for a talented Senior Data Analyst to join our team. As a Senior Data Analyst, you'll work closely with our team to analyze customer data, identify trends and opportunities, and develop insights that inform business decisions.

Key Responsibilities

As a Senior Data Analyst on our Customer Experience team, you'll be responsible for:

• Being the data expert on a balanced team that's engaged in a key CX initiative for the company
• Combining business and customer understanding with analytical expertise to make sound recommendations in their domain
• Continuous discovery and data exploration
• Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
• Tracking benefits of actions by the CX team using multiple stitched data sources
• Creating and maintaining advanced SQL queries that power dashboards
• Creating front-end dashboards in tools like Tableau
• Helping design the new CX data platform
• Creating base queries and documentation to assist business teams in connecting to this new data source
• Ad-hoc analytics requests

Essential Qualifications

To be successful in this role, you'll need:

• Significant past experience working with data and using advanced analytics techniques
• Strong logic and attention to detail
• Ability to understand the business and dig deeply into specific experiences
• Curiosity and a desire to become an expert on customer data
• Quick learning skills and ability to adapt to new tools and technologies

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• 1-2 years of data analysis experience (4-6 years for senior position)
• 1-2 years experience in data management, process analysis, and improvement
• Ability to handle and prioritize multiple tasks
• Outstanding written and verbal communication skills
• Effective interpersonal and problem-solving skills

Skills and Competencies

To succeed in this role, you'll need:

• Superior interpersonal skills and ability to collaborate actively and work in a team environment
• Commitment to organized, high-quality deliverables
• Ability to mentor colleagues on standards, best practices, and new technology concepts
• Understanding of usability best practices and user design
• Creative approach to problem-solving, innovation, and issue resolution
• Excellent verbal and written communication skills
• Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere and enjoy a comfortable work-life balance. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and talented data analyst with a passion for customer experience, we want to hear from you. Please submit your application by April 21, 2024, and include your resume, cover letter, and any relevant work samples. We can't wait to hear from you! Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job