Experienced Full Stack Technical Support Representative – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the telecommunications industry with innovative solutions and exceptional customer experiences. As a Remote Technical Support Representative – Call Center Customer Service, you'll be at the forefront of this movement, providing top-notch technical support and customer service to our valued customers. If you're passionate about technology, customer satisfaction, and career growth, we want you to join our team!

About arenaflex

arenaflex is a dynamic and diverse organization that values creativity, determination, and compassion. Our team is dedicated to achieving unified success, and we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that every individual brings unique ideas, perspectives, and cultural influences that enrich our understanding of our customers' needs. As a result, we strive to build relationships with customers by treating them with respect, integrity, and professionalism.

Life at arenaflex

At arenaflex, we're driven to succeed, and we encourage diversity, family values, and work-life balance. We understand that our employees are not just representatives of our company but also individuals with their own needs and priorities. That's why we offer a range of benefits and perks that support your well-being, growth, and happiness. Our service-oriented culture is built on the principles of respect, integrity, and customer satisfaction, and we're committed to being the recognized service leader in the Florida telecommunications industry.

Potential Growth

arenaflex offers an environment that's designed for growth and development. We're enablers of successful business people who aim to ensure that you have the opportunity to reach the summit in your career. We provide tools for advancement within the company, as well as qualities that you can take with you outside the company. Our goal is to empower you to succeed, and we're committed to helping you achieve your full potential.

Choosing arenaflex

So, why choose arenaflex? Here are just a few reasons:

• We're a dynamic and diverse organization that values creativity, determination, and compassion.
• We offer a range of benefits and perks that support your well-being, growth, and happiness.
• We're committed to being the recognized service leader in the Florida telecommunications industry.
• We provide tools for advancement within the company, as well as qualities that you can take with you outside the company.
• We're driven to succeed, and we encourage diversity, family values, and work-life balance.

Benefits

arenaflex offers exceptional benefits to full-time employees, including:

• Health Insurance
• Dental Vision
• Life Insurance
• Disability
• 401(K) with employer matching
• A wellness program
• Paid time off
• Paid holidays
• Employee Referral Program

Job Description

As a Remote Technical Support Representative – Call Center Customer Service, you'll be responsible for:

• Demonstrating consistent proficiency in both Technical Support and Customer Service skills with emphasis on troubleshooting, explaining technology in plain language, and treating each customer with stellar courtesy and professionalism.
• Conducting each call/email/chat with the objective of resolving customer's issue technical or non-technical, including offering additional or upgraded services where appropriate.
• Maintaining thorough knowledge of the company's practices, operations, service offerings, and promotions.
• Working in a 24/7 environment that works 365 days a year, with the possibility of working weekends.
• Earning commission on selling additional services to new and existing customers.
• Being fluent in the Spanish language, with the ability to speak, read, and write Spanish preferred.
• Answering customer requests by telephone, online (e.g., chat, email, social media) regarding service offerings, technical issues, billing, and equipment.
• Following up with proper internal/external documentation.
• Following through on customer/client requests or inquiries concerning technical services, products, billing, and equipment, and working with other departments to resolve reported problems.
• Continually maintaining working knowledge of all company products and services in a fast-paced, continually changing technical environment.
• Completing service orders, trouble tickets, and handling customer requests with accuracy and the utmost courtesy for all internal and external vendors and customers.
• Properly utilizing third-party and stand-alone software to resolve every type of customer inquiry/issue.
• Recognizing and closing on opportunities to upsell services appropriately.
• Maintaining confidentiality of customer information.
• Maintaining proper documentation of customer files.
• Practicing organization and time management skills, including prioritizing work and requesting additional work when appropriate.
• Ensuring remote work area is maintained in a clean and professional manner and situated in a quiet environment conducive to customer assistance.
• Additional duties as assigned.

Job Qualifications

To be successful in this role, you'll need:

• A minimum of 1-year previous customer service experience resolving customer inquiries of a non-technical nature in a face-to-face, phone, or multi-channel online environment.
• A minimum of 1-year previous internet, cable, or telecommunications technical support/help desk troubleshooting experience preferred.
• The ability to understand the big picture while working daily to improve your performance by maintaining KPI goals.
• Appreciation of the company's rapid growth and career development opportunities.
• A high school diploma or equivalent.
• A college degree preferred.
• Strong proficiencies in computers with an emphasis on Internet connectivity and networking.
• Knowledge of working remotely using multimedia methods of contact with customers.
• Excellent verbal and written communication skills.
• The ability to function as a team player in peer relationships.
• Availability to commit to a flexible work schedule.
• The ability to follow a daily schedule.
• Excellent attendance is expected.
• The ability to pass a criminal background check and drug test.
• Flexibility to work voluntary and mandatory overtime to meet business needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. arenaflex, Inc. takes part in the E-Verify program.

Apply Now

If you're passionate about technology, customer satisfaction, and career growth, we want you to join our team! Apply now to become a Remote Technical Support Representative – Call Center Customer Service at arenaflex. Apply for this job