Experienced IT Business Analyst – Data Entry and IT Operations Support

At arenaflex, we're on a mission to revolutionize the way we travel and connect with each other. As a leading airline, we're committed to providing exceptional customer experiences, innovative solutions, and a culture that values diversity, equity, and inclusion. We're seeking an experienced IT Business Analyst to join our team, working remotely from Georgia, USA. This is an exciting opportunity to be part of a dynamic organization that's shaping the future of air travel.

About arenaflex

arenaflex, Inc. is a significant American airline based in Atlanta, Georgia. With a rich history dating back to 1924, we're one of the largest and most experienced airlines in the world. Our extensive network of domestic and international flights serves destinations across six continents. At arenaflex, we're passionate about delivering exceptional customer experiences, innovative solutions, and a culture that values diversity, equity, and inclusion.

Key Responsibilities

As an IT Business Analyst, you'll play a critical role in supporting our IT operations, ensuring the functional maintainability of our critical infrastructure that underpins our airport communication spaces. Your primary responsibilities will include:

• IT administration of expert services, project management, and support to guarantee the operational maintainability of the basic framework that supports our airport communication spaces.
• IT support of IT labs to align our client application and design teams with workstations, equipment, and access to test their application.
• Remote coordination with professional services responsible for basic framework support and break-fix activities at remote communication rooms.
• Management, operation, support, and monitoring of all basic facilities infrastructure for server farm and remote communication room gear.
• Development of server farm and remote communication room standards for space, power, cooling, and physical layer IT infrastructure.
• Support of IT facilities grounds fiber ring to maintain the integrity and service progression of the Atlanta airport and grounds offices underground fiber ring.
• Suggesting and implementing departmental policies, procedures, guidelines, and methods.
• Ensuring compliance with all governing corporate norms and regulations.
• Project management of server farm and remote communication room capital enhancements, upgrades, and improvements.
• Selection of IT and basic facilities services, ensuring accurate documentation, obtaining best prices for items and services, and ensuring that vendors meet their contractual obligations.

Advantages and Benefits

Why you'll love working at arenaflex! Our culture is built on a shared commitment to living our values – Trustworthiness, Honesty, Respect, Tenacity, and Employee Administration – every day, in all that we do. Joining arenaflex offers you the opportunity to see the world while enjoying exceptional benefits that will help you continue to grow:

• Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
• Paid time off, including vacation, holidays, and personal time.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling.
• Domestic and Global (reserve) Flight privileges for employees and qualified family members.
• Career advancement programs to achieve your long-term career goals.
• Access to over 500 discounts, specialty savings, and deliberate benefits through Deltaperks, such as vehicle and hotel rentals, and auto/property owners/pet insurance.

What You Need to Succeed

To excel in this role, you'll need:

• Bachelor's degree or 5+ years of relevant experience.
• IT project management experience (at least 3 years) within a high-availability communication room or server farm operating environment, daily operational requirements, and the operation of production systems and equipment.
• Knowledge of server farm technology and basic facilities infrastructure.
• Project management of remote communication room capital upgrades, overhauls, and improvements.
• Capital planning and project management for airport basic hardware life cycle substitution.
• Support of Corporate Land projects that relate to remote communication room design/operation as an IT facilities agent and on-site appraisal reporting.
• Space, UPS Power, and basic cooling capacity management.
• Selection of basic facilities services, ensuring accurate documentation, obtaining best prices for items and services, and ensuring that vendors meet their contractual obligations.
• Oversees the planning, execution, and vendor support of the suitable electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms.
• Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, lab, and server farm hardware.
• Functional supportability of airport basic climate infrastructure.
• Foster Plan Standards for Remote Communication Room Space, UPS, central air, Generators, and Fire Life and Security (FLS) systems.
• Remote coordination of airport basic facilities maintenance and break-fix activities.
• Survey/Store Maintenance Records. Ensure errors are remediated.
• Provide remote Incident Management goal to airport basic hardware.
• Provide remote installation, setup, and operational support.
• Maintain strict adherence to change control procedures.
• Balances multiple needs within established timeframes.
• Adaptability to support an activity with varying shifts, extended hours, and availability for potential emergency requirements.
• Strong written and verbal communication skills.
• Reliably focuses on safety and security of self, others, and personal data.
• Embraces diverse individuals, thinking, and styles.

What Will Give You an Edge

To take your career to the next level, consider the following preferred qualifications:

• Four-year degree or 5+ years of relevant experience.
• IT project management experience (at least 3 years) within a high-availability communication room or server farm operating environment, daily operational requirements, and the operation of production systems and equipment.
• IT project management experience with at least 3 years of experience within a high-availability communication room or server farm operating environment, daily operational requirements, and the operation of production systems and equipment.

How to Apply

If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job