Experienced Full Stack Customer Service Representative – Utility Billing and Service Order Management
Job Summary:
At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our customers' expectations. As a key member of our Customer Service team, you'll play a vital role in providing top-notch support to our customers, resolving their inquiries, and ensuring their satisfaction with our services. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!
About arenaflex:
arenaflex is a leading provider of energy services, dedicated to delivering reliable, efficient, and sustainable solutions to our customers. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and exceed our customers' expectations. As a remote Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Key Responsibilities:
As a Customer Service Representative, you'll be responsible for:
- Responding to a wide range of customer telephone inquiries related to utility bills, service order requests, connections, transfers, and emergency calls
- Investigating and resolving customer complaints and issues in a timely and professional manner
- Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
- Routing escalated customer issues for resolution and making referrals to special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary
- Processing order inquiry calls, initiating service orders, and providing service order status updates
- Assisting customers with credit/payment arrangements and directing them to self-service channels as necessary
- Meeting individual deadlines, metrics, and team goals while multitasking and prioritizing tasks effectively
- Working cooperatively in a group environment to achieve common goals and promoting a positive work environment
Essential Qualifications:
* High school diploma or equivalent
- One (1) year of customer service experience
- Computer skills, including navigating multiple tabs, windows, and systems
- Ability to type a minimum of 25 WPM (Word Per Minute)
- Solid written and verbal communication skills
- For bilingual candidates: must pass bilingual aptitude test (Spanish)
- Must be 18 years of age or older
Preferred Qualifications:
* 2-3 years of call center experience
- 2-5 years of previous customer service work from home experience
- Utility experience
- Advanced computer skills, including navigating multiple tabs, windows, and systems
- Ability to type 60-65 WPM
Living Requirements:
* Must reside no more than 80 miles from a Columbia Gas facility: + Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836) + Columbia Gas of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215) + Columbia Gas of Kentucky (2001 Mercer Road, Lexington, KY 40511) + Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408) + Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478)
Work From Home Office Requirements:
* Required to maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet
- Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up
- Must have a smart phone to download a VPN app on your personal device
- Must be available from 7:00 a.m. to 7:00 p.m. and able to attend 100% of the 13-week training program
Inclusion & Diversity:
* Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners
- Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds
- Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment
Equal Employment Opportunity:
arenaflex is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
Safety Statement:
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$33,400.00 - $46,800.00
How to Apply:
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our dynamic team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job