Legal & Compliance Manager

Job Description:

• Own end-to-end compliance operations: consumer disputes, full file disclosure requests, data subject privacy requests, FCRA adverse action workflows, and escalations from Sales, Support, and Operations
• Establish and manage SLAs for compliance workflows, tracking performance and driving consistent execution
• Monitor federal and state regulatory developments (FCRA, state CRA laws, ban the box, privacy frameworks) and translate changes into internal guidance, operational updates, and client communications
• Maintain ClearStar's compliance policy and procedure library, ensuring documentation is current and operationally implemented
• Own the client credentialing function, executing daily tasks while maintaining consistent turnaround standards
• Support PBSA accreditation through audit preparation, documentation management, and gap remediation
• Identify compliance risks and implement mitigation controls in coordination with the Associate General Counsel
• Serve as the primary compliance resource for client-facing teams on credentialing requirements, adverse action obligations, and permissible purpose determinations
• Develop and deliver employee compliance training and maintain training records
• Support the Associate General Counsel with legal operations including contract governance, litigation coordination, entity filings, and document management
• Additional duties as needed

Requirements:

• Bachelor's degree in Legal Studies, Business Administration, Criminal Justice, or a related field
• 5+ years of compliance experience at a Consumer Reporting Agency (CRA)
• Deep working knowledge of the federal FCRA and relevant state consumer reporting laws
• Experience supporting PBSA accreditation, including audit preparation or ongoing maintenance
• Proven ability to independently manage compliance processes with minimal supervision
• Strong judgment on when matters require attorney escalation versus independent resolution
• Excellent written communication skills with the ability to translate regulatory requirements into clear operational guidance
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection

Benefits:

• paid healthcare and life insurance premiums
• low-cost dental and vision insurance
• company-paid basic life insurance and a company-paid Short-Term Disability policy
• employee assistance program
• 401(k) matching up to 4%
• time off
• 9 company paid holidays
• 2 additional days of paid time off for volunteer activities

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