Team Lead - Technical Support
Duration & Type: 12 months Contract with a major pharmaceutical industry client Location: Summit, NJ (Remote) Description: This is a Technical Lead role to support the ‘Sales Order Inventory Allocation and Forecast Optimization’ system. The application/system is deployed in Azure with MS SQL Server as back end. It is integrated with SAP via Mulesoft API’s. The application uses Machine Learning algorithms, Python and Javascript. Responsibilities:
- Responsible for various system functions, including: Incident, change, system and project management.
- Responsible for troubleshooting websites, applications, and user access issues.
- Document incident items and escalates as necessary.
- Responsible for facilitating new or enhanced change management requests and post-change validations, and schedule change controls.
- Coordinate issue resolution and validation of services restored.
- Perform application troubleshooting, and make recommendations for improvements and changes.
- Work with vendors as needed to resolve issues.
- Responsible for configuring installed software on all environments, perform fine tuning and application documentation.
- Assist in troubleshooting servers, transmissions, and firewall access issues.
- Assist with Disaster recovery testing.
- Responsible for application and infrastructure monitoring, coordinating with enterprise management and business unit on assigning and updating alerts.
- Coordinate report reprints and monitor job processing.
- May perform project management functions as either a project manager or team member.
- 24 X 7 on-Call responsibilities for various applications.
- Other duties as assigned.
Required:
- Education: Bachelors degree or higher
- The primary skill set of this candidate must include Python, PL/SQL, Machine Learning, MS SQL Server or Oracle and JavaScript.
- Nice to have skills: Familiarity with Azure, Mulesoft, API Integration.
- Desired domain experience: Forecast Optimization techniques, Data Science, Sales Order Management concepts, Supply Chain
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