Salesforce Consultant
Welcome to Decision Foundry - Data Analytics Division!
We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.
Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.
We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization.
We win as an organization through our core tenets. They include:
· One Team. One Theme.
· We sign it. We deliver it.
· Be Accountable and Expect Accountability.
· Raise Your Hand or Be Willing to Extend it Role summary
We are seeking a Salesforce Consultant for our client who thrives in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Work Arrangement: Remote
Responsibilities
- Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
- Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
- Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
- Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
- Translate customer needs into defined technical requirements and solution designs.
- Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
- Maintain documentation and best practices to support recurring or common post-go-live needs.
- Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
- Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.