Technology Analyst, Level 1
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. The Technology Analyst, Level 1 role involves providing technical support to customers using the DCM FLEX e-Commerce platform and managing ongoing account maintenance and support activities.
Responsibilities
- Deliver Level 1 technical support and user training to clients on our DCM FLEX e-Commerce platform via phone and email
- Respond to client inquiries and troubleshoot technical issues in a timely, professional manner
- Configure and maintain online user profiles and customer catalogues
Skills
- Post secondary school degree or diploma, with 1+ years of experience in a technical support or similar role
- Strong customer service, problem-solving, and technical troubleshooting abilities
- Working knowledge and experience using Microsoft Office Suite products
Benefits
- Comprehensive healthcare, dental, and vision coverage for you and family
- Company-matched pension program
- Tuition reimbursement to invest in your growth and career development
- Collaborative and supportive work environment where your ideas are valued and your impact is visible
Company Overview