Business Analyst I, OPL (Claims System Management)
Intact is dedicated to helping people, businesses, and society prosper. They are seeking a Business Analyst I, OPL, to handle system referrals, monitor trends for user training, and act as a liaison between users and IT. The role includes supporting business requirements analysis and testing system changes.
Responsibilities
- Handle and resolve day-to-day system referrals from users in a timely fashion
- Meet regularly with regional teams to review ongoing system issues
- Monitor trends to identify opportunities for user training and system changes and enhancements
- Act as the liaison between users, IT and other departments as required
- Test system changes
- Act as a subject matter expert for personal insurance systems
- Consult on system functionality
- Support in the analysis of business requirements for changes existing systems (Bug Fixes)
- Perform any other duties relating to production support as assigned by your manager
Skills
- Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360)
- Experience in production support
- Strong ability to investigate and analyse problems of a technical nature
- Demonstrated ability to cope with change effectively
- Have initiative and is autonomous
- Skills for time and priority management
- Ability to manage multiple files at the same time
- Good communication skills (oral and written)
- No Canadian work experience required however must be eligible to work in Canada
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
- Project management experience, an asset
- Knowledge of the Auto & Home insurance industry (asset)
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)
- 7.5%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
- Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
- Opportunity to receive guaranteed income for life via our defined benefit pension plan.
Company Overview