Experienced Part-Time Remote Customer Service Representative – Proxy Season Support

At arenaflex, we're committed to delivering exceptional customer experiences that drive business outcomes. As a key member of our National Campaigns Unit, you'll play a vital role in supporting public companies during their Fall Proxy season. This is a unique opportunity to join a dynamic team and make a real impact on the lives of shareholders and companies alike.

About arenaflex

arenaflex is a leading provider of business and technology services, accelerating business transformation for our customers. With a team of 80,000 strong, we work with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

Job Summary

As an Experienced Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer service to shareholders during the Fall Proxy season. You'll work closely with our National Campaigns Unit to support public companies in communicating with their shareholders about key issues that require a vote. This role requires strong customer service skills, the ability to work in a fast-paced environment, and a clear and professional speaking voice.

Key Responsibilities

* Provide exceptional customer service to shareholders via phone, email, and chat

• Assist shareholders with voting online, by mail, or phone
• Answer questions about key issues on the ballot, including board elections, executive compensation, mergers and acquisitions, and proposals
• Help shareholders update their votes and provide clear instructions on how to do so
• Work closely with our National Campaigns Unit to ensure seamless communication with shareholders and companies
• Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* High School Diploma or equivalent required

• Minimum of 1 year of customer service experience in a contact center environment
• Minimum of 6 months of outbound call experience within the last 24 months
• Experience persuading customers to complete a task, such as a sale, payment, or upgrade
• Clear and professional speaking voice, with the ability to communicate effectively with affluent customers
• Ability to read and interpret call scripts verbatim
• Proficiency in Microsoft Office products, including Outlook, Teams, and dual monitors
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility

Preferred Qualifications

* Experience working in a similar role, such as a proxy season support position

• Knowledge of the proxy season process and shareholder communications
• Experience working with shareholders and companies in a customer-facing role
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions

Skills and Competencies

* Excellent customer service skills, with a focus on empathy, active listening, and problem-solving

• Strong communication and interpersonal skills, with the ability to build rapport with shareholders and companies
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Proficiency in Microsoft Office products, including Outlook, Teams, and dual monitors
• Ability to read and interpret call scripts verbatim

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and development to improve skills and knowledge
• Opportunities for career advancement and professional growth
• Access to our employee assistance program, including mental health resources and career coaching
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) retirement plan and life insurance

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job