Experienced Bilingual Customer Care Representative (Spanish or French) – Fully Remote

Join the arenaflex Family and Empower Active Lifestyles At arenaflex, we're on a mission to connect people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active, and workwear brands. As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We're committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

About arenaflex

arenaflex is one of the world's largest apparel, footwear, and accessories companies. Our journey is driven by a company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This purpose unites us and leads us to pursue our goals, together. We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That's what we want for everyone who joins us at arenaflex.

How You Will Make a Difference

As an Experienced Bilingual Customer Care Representative, you will play a vital role in empowering our consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders. You will work with multiple channels, including inbound calls, live chat, text messaging, and email correspondence, and be a main point of contact for Bilingual communication with our customers. Some of your key responsibilities will include:

• Supporting customers through a variety of mediums, including phone calls, email, live chat, and social media
• Establishing customer needs by asking open-ended questions, active listening, and conveying empathy
• Linking product benefits to customer needs by researching, providing product information, and recommending a solution
• Processing product orders and providing prompt and efficient response and resolution to all customers' requests
• Maintaining effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments

What's in it For You

As a valued member of the arenaflex team, you can expect:

• A fully remote work environment with flexibility to work from anywhere
• Discounts on arenaflex products
• Competitive 401K and paid time off programs
• Comprehensive insurance coverage
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that celebrates diversity and promotes belonging

Skills for Success

To succeed in this role, you will need:

• One year of experience in a customer-facing role, preferably in a retail or e-commerce environment
• Proficient computer skills with the ability to learn new software
• Strong communication and listening skills
• Attention to detail and ability to work in a fast-paced environment
• Ability to work overtime as needed to meet demand/schedule
• Fluency in Spanish or French, with the ability to communicate effectively with customers in these languages

Performance and Attendance

Performance and attendance will be reviewed after six months of service, at which time you may be eligible for a promotion. arenaflex is committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF Guiding Principles

At arenaflex, we live by a set of guiding principles that shape our behavior and decision-making:

• Live with Integrity: We act with honesty, transparency, and accountability in all our interactions.
• Act Courageously: We take calculated risks and challenge the status quo to drive innovation and growth.
• Be Curious: We seek out new knowledge, experiences, and perspectives to stay ahead of the curve.
• Act with Empathy: We understand and respect the needs, feelings, and perspectives of others.
• Persevere: We persist in the face of obstacles and setbacks, always striving to improve and achieve our goals.

Hiring Range

The hiring range for this position is $15.20 USD - $19.00 USD per hour. Benefits at arenaflex include comprehensive insurance coverage, competitive 401K and paid time off programs, and opportunities for career growth and professional development.

How to Apply

If you're passionate about empowering active lifestyles and joining a dynamic, inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Job" button below. Apply Job! Apply Job! Apply Job! Apply for this job