Aftersales Programmes Manager

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The key objective of the role is to deliver differing Aftersales Programmes to various clients programme such as Aftersales Coaching, Accessories, Parts, Retention. Leading consultants launching and developing new programmes to met the clients strategy.

The Programme Manager role is responsible for leading end to end delivery of automotive programmes from concept to deliver and lifecycle management. Working across cross-functional teams and commercial partners, the Programme Manager acts as the primary customer interface and internal driver of programme success in line with the Contractual / Statement of Work requirements. This encompasses proactively project managing new programme launches, internal continuous improvement and customer opportunity identification.

The Programme Manager is responsible for leading and developing their teams to achieve the programme targets and objectives for both MSXI and the client.

Duties and responsibilities

• Lead multiple automotive programmes from concept through industrialisation, SOP, and post‑launch phases
• Own programme timing, deliverables, milestones, and governance using various tools and solutions
• Act as primary customer interface for programme performance, status updates, design decisions, and issue escalation
• Ensure alignment with customer requirements, specifications, and contractual obligations
• Gain insight into all stakeholder requirements to inform programme development planning
• Facilitate cross-functional collaboration with internal client departments, Quality, Purchasing, Finance, and external suppliers
• Present programme updates to senior leadership, steering committees, and customers
• Using the defined strategy as a base, develop and launch programme initiatives into market
• Work across the client and MSX organisations to create best in class delivery
• Drive innovation and pace across all activity development
• Programme team steering: personnel, recruitment, management, and motivation, including setting objectives and reviewing performance
• Provide coaching and best practice sharing across the team
• Develop strong & succinct business plans and deliver back to the client
• Review programme results to identify best practice and areas for development
• Review Programme performance and hold monthly program review meetings
• Create and implement improvement plans where performance is below target
• Identify and manage a key suite of KPIs to drive sales
• Implementation and execution of brands strategy
• Convert OEM sales opportunities by defining and delegating adequate measures

Authorities

• Management of Programme team
• Budget & Forecasting
• Campaign Development & Planning
• Parts Marketing
• Reporting and Data Analysis

Deliverables

• OEM Performance Objective
• OEM NPS Client Satisfaction
• Employee Engagement Target Score
• Retailer Engagement of Programmes
• Day-to-day operational support

Knowledge and experience

• Dynamic Manager from a manufacturer, Dealer Senior Manager, Aftersales or Aftermarket background
• Demonstratable success of managing field sales teams & high-profile stakeholders
• Proven experience in programme or project management within an automotive OEM or Tier 1/Tier 2 supplier.
• Deep understanding of automotive programme development and launch processes
• Demonstrated customer-facing communication and negotiation experience
• Proven record in sales and target achievement
• A full understanding of various Aftersales activities within the Automotive sectorel
• Knowledge and experience of OEM landscape

Competencies and skills

• Ability to broker deals at senior stakeholder level
• Highly organised and efficient work methodology, able to work under pressure in competitive environment.
• An analytical approach to strategy and activity development through the use of market and performance data
• Excellent presentation skills, able to communicate content and ideas simply and succinctly.
• Strong people skills and effective communicator
• Proficient in MS Project, Word, PowerPoint, Excel
• Strong business acumen and customer focus Excellent presentation and people skills
• The ability to inspire, coach and influence others to achieve exceptional results

Working pattern and location

• Full time (Monday – Friday)
• Based anywhere in the UK (with travel on a weekly basis to MSX offices and client offices)

What we can offer you

• Competitive Salary
• Company Car
• Other company benefits include:
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.