HR Service Center Coordinator
Fitch Group is a leading global financial information services provider, and they are seeking an HR Service Centre Coordinator based out of their Chicago office. This role involves executing people transactions across the entire employee lifecycle and ensuring a positive employee experience through effective HR services.
Responsibilities
- Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
- Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
- Build a strong knowledge repository of processes
- Participate in delivering and executing HR Services Strategy
Skills
- Experience of working within a fast-paced HR Operations/HR Service Centre environment
- Strong understanding of local legal requirements in your specific region e.g. I9 checks, data privacy requirements
- Experience of managing HR processes in a matrix /complex organization
- Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
- Excellent interpersonal and communication skills
- An ability to effectively engage with stakeholders at all levels
- Meticulous attention to detail, with strong ownership at work
- Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
- A positive customer service mindset
- Be a team player with a desire to support others and continuously raise the bar
- Anticipate customer and stakeholder needs with proactive follow through
- Experience with process optimization or continuous improvement is a plus
Benefits
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
Company Overview