Billing Quality Analyst

Responsibilities

• Audit invoices and billing statements for accuracy, completeness, and compliance with company policies and contractual terms.
• Identify discrepancies, errors, or inconsistencies in billing data and resolve them promptly.
• Collaborate with billing, accounts receivable, and customer service teams to investigate and correct billing issues.
• Maintain detailed records of audit findings and corrective actions.
• Prepare audit reports and summaries for management review.
• Monitor billing processes to ensure adherence to internal controls and regulatory standards.
• Assist in the development and implementation of billing audit procedures and best practices.
• Support internal and external audits by providing documentation and explanations as needed.
• Analyze billing trends and patterns to detect potential fraud, overcharges, or underbilling.
• Recommend process improvements to enhance billing accuracy and efficiency.
• Ensure timely follow-up on audit findings and track resolution progress.
• Validate billing data against contracts, service agreements, and purchase orders.
• Coordinate with IT or systems teams to troubleshoot billing system issues or data mismatches.
• Train and support billing staff on compliance standards and audit procedures.
• Stay current with industry regulations, billing standards, and best practices.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field with at least 3 years of experience in BPO or Shared Service Industry supporting US accounts and process
• 3+ years of experience in billing, auditing, or financial analysis.
• Strong understanding of billing systems, accounting principles, and audit methodologies.
• Proficient in MS Excel and experience with ERP systems (SAP, Oracle, NetSuite, or similar)
• Knowledgeable with IFRS and US GAAP
• Willing to work on a fixed night shift

About Company

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.