Experienced Customer Onboarding Consultant – Remote
Join arenaflex as a key member of our Pro Outside Sales Operations and Enablement team, where you will play a vital role in providing a seamless and strategic deployment experience for new and current customers into arenaflex's Lowe's Pro programs. As a Customer Onboarding Consultant, you will partner cross-functionally with internal and external departments to prioritize customer experience, drive business growth, and ensure a positive and strategic deployment experience for our customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for the home improvement industry. Our mission is to empower professionals and businesses to succeed through cutting-edge technology, exceptional customer service, and a commitment to excellence. With a strong focus on customer satisfaction and employee development, arenaflex offers a dynamic and supportive work environment that fosters growth and collaboration.
Key Responsibilities
As a Customer Onboarding Consultant, you will be responsible for the following key responsibilities:
- Pre-Agreement Support: Develop customer-specific content for Request for Proposals (RFPs), consult with customers and National Account Managers to identify set-up needs and requirements, and prioritize key target dates.
Lead the A-to-Z customer integration efforts
, managing tasks, performing quality checks, and updating key stakeholders.
- Partner with 3rd Party Support Teams, Credit Teams, Pro-Solution Center, and Special-order teams to ensure smooth set-up and integration.
- Collaborate with National Account Managers, Sr. National Account Managers, and Directors of National Accounts to strategize and execute partnership deployment.
- Post-Launch Support: Identify and communicate adoption trends, provide post-launch support to clients and National Account Managers, and execute transition plans.
Requirements
To succeed in this role, you will need to possess the following qualifications:
High school diploma required; Bachelor's degree preferred
.
At least 3 years of experience in sales, account management, or customer onboarding
.
Strong project management, presentation, and communication skills
.
Ability to analyze and report data, with proficiency in MS Office, Excel, and PowerPoint
.
- Advanced organizational skills with the ability to handle multiple assignments and deadlines.
- B2B outside sales experience and prior experience with E-commerce/Third-Party platform management preferred.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Strong project management skills, with experience in managing multiple projects simultaneously
- Proficiency in MS Office, Excel, and PowerPoint
- Experience with customer relationship management (CRM) software
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. As a Customer Onboarding Consultant, you will have access to the following career growth opportunities and learning benefits:
- Opportunities for professional development and advancement
- Access to training and development programs
- Mentorship and coaching from experienced professionals
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a remote-friendly company that offers a flexible and supportive work environment. As a Customer Onboarding Consultant, you will have the opportunity to work from home and enjoy the following benefits:
- Flexible work schedule
- Remote work opportunities
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary: $81,200.00 - $135,400.00 annually
Comprehensive benefits package
, including health, dental, and vision insurance
Equal opportunity employer
with a commitment to diversity and inclusion
Remote work opportunity
*
Flexible work schedule
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply To This Job Apply for this job Apply for this job