Experienced Field-Based Customer Support Specialist II - Diagnostic Service Provider

At arenaflex, we're committed to helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. As a global healthcare leader, we're dedicated to making a meaningful difference in the lives of our customers and employees alike.

Join Our Team

At arenaflex, you'll have the opportunity to do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

The Opportunity

We're seeking an experienced Field-Based Customer Support Specialist II to join our team in Arkansas. As a key member of our diagnostic service team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the highest level of service and support.

Key Responsibilities

* Provide on-site support to customers, including installation, maintenance, and troubleshooting of diagnostic equipment

• Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments
• Understand and follow the Quality System through accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex
• Integrate effectively into the service team, including working effectively within a diverse and dynamic team environment, supporting on-call rotation, and managing time, territory, and inventory
• Travel up to 75% of the time to support other territories and training

Essential Qualifications

* Bachelor's degree or equivalent relevant experience

• Travel up to 75% of the time
• Superior technical competency
• Pro-Active Account Management
• Complete instrument training across geographical areas
• Ability to work effectively in a team environment and independently
• Strong communication and interpersonal skills
• Ability to troubleshoot and resolve complex technical issues
• Familiarity with diagnostic equipment and laboratory safety guidelines

Preferred Qualifications

* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology

• Practical experience in interfacing with customers
• Troubleshooting/problem-solving skills
• Ability to succeed in team situations and excel independently
• Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
• Effective communication skills and strongly demonstrated interpersonal skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're dedicated to making a meaningful difference in the lives of our customers and employees alike.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base pay: $26.35 - $52.65/hour
• In specific locations, the pay range may vary from the range posted
• Comprehensive benefits package, including medical, dental, and vision coverage
• Retirement savings plan with a high employer contribution
• Tuition reimbursement and education benefits
• Flexible work arrangements and telecommuting options

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Apply for this job