Junior IT Support Engineer

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The role ensures stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.

1. Primary Responsibilities

• Provide timely and effective IT support to end users across multiple locations
• Manage and resolve incidents, ensuring accurate documentation and escalation where required
• Support the deployment, configuration, and maintenance of endpoint devices and IT infrastructure
• Maintain and support core IT systems, networks, and security solutions
• Contribute to IT service improvements and infrastructure optimization
• Ensure adherence to IT processes, procedures, and security standards
• Collaborate with internal teams and external partners to ensure service continuity

1. Specific Tasks

• Respond to support queues and document incidents in line with ITIL processes
• Troubleshoot hardware, software, and network-related issues and provide effective solutions
• Escalate unresolved issues to senior IT teams and external vendors where necessary
• Configure, image, and deploy laptops and desktops
• Administer Active Directory (user management, security groups, login scripts)
• Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
• Manage endpoint devices using tools such as Intune and SCCM
• Support remote management and collaboration tools (e.g., Microsoft Teams)
• Maintain and support infrastructure systems (VMware, storage systems, backups, firewalls)
• Perform system updates, firmware upgrades, and change management activities
• Support cloud environments (Azure and AWS) and identity solutions (SSO, Azure AD, SAML)
• Assist in maintaining LAN/WAN infrastructure and network equipment
• Monitor and maintain IT asset inventory and documentation
• Collaborate with senior IT engineers on system improvements and projects
• Ensure compliance with security policies, including VPN and Zero Trust access principles

1. Competences

Education

• College diploma in IT or related field, or equivalent work experience

Additional Training

• Certifications such as A+, MCP, Network+, or CCNA are considered a plus

Experience

• 2+ years of experience in IT support within a multi-site or global environment
• Experience with Microsoft 365, including Teams, Azure Active Directory, and EMS
• Experience with endpoint management tools such as Intune and SCCM
• Experience with Active Directory and identity management systems
• Basic knowledge of networking concepts (LAN/WAN)
• Experience with Windows Server environments
• Familiarity with cloud platforms (Azure and/or AWS)
• Experience working within ITIL frameworks

Personal Skills

• Strong problem-solving and analytical skills
• Customer-oriented mindset with a focus on service quality
• Good communication skills (verbal and written)
• Ability to manage multiple tasks and prioritize effectively
• Structured and process-oriented working style
• Team player with the ability to collaborate across functions
• Self-motivated with attention to detail
• Ability to work independently and take ownership
• Flexibility to participate in on-call rotations and work outside standard hours
• Willingness and ability to learn new technologies and continuously improve

Company Benefits*

• Medical/dental/vision - 100% paid for employees, 50% paid for dependents
• Life and disability - 100% paid for employees
• 401K - 3% contribution, no employee contribution necessary
• Education and tuition reimbursement - up to $50K annually
• Employee Stock Options Plan
• Accident, critical illness, hospital indemnity benefits offered through our providers
• Employee Assistance Program
• Legal assistance
• Paid Time Off - up to 6 weeks per year
• Sick Leave - up to 2 weeks per year
• Parental Leave - up to 12 weeks

*Benefits listed in the job description apply to employees working in the United States. For international employees, Apiphani partners with an Employer of Record, Deel, and provides all statutory benefits required under local law; certain U.S.-specific programs (such as EAP, legal assistance, etc.) may not be available outside the United States. The specific benefits package will be outlined in the local employment agreement issued through Deel.