Experienced Live Chat Specialist - Collections: Join arenaflex in Revolutionizing the Home Improvement Industry

As a leading innovator in the home improvement industry, arenaflex is on a mission to create a more sustainable future for homeowners and the planet. We're seeking an exceptional Live Chat Specialist - Collections to join our team and help us achieve our vision. If you're a motivated and customer-focused professional with a passion for making a positive impact, we want to hear from you.

About arenaflex

arenaflex is a pioneering company that provides friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Perks and Culture

At arenaflex, we offer a competitive pay package, comprehensive benefits, and a collaborative work culture that values your growth and well-being. Some of the perks and benefits we offer include:

• Competitive pay
• Comprehensive benefits package
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Job Summary

As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities

* Communicate with delinquent borrowers via different digital communication channels

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals

Required Skills, Knowledge & Abilities

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Compensation

* $16-18/hour DOE with bonus opportunity

Additional Information

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

What We Offer

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! At arenaflex, we offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift and Availability

The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule? The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience and Language

* Live chat: 1 year (Required)

• Spanish (Preferred)

Work Location

Remote

How to Apply

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job