[Remote] Loyalty & CRM Coordinator

Note: The job is a remote job and is open to candidates in USA. Qdoba Restaurant Corporation is seeking a detail-oriented and digitally savvy Loyalty & CRM Coordinator to enhance their guest engagement strategy. This role involves executing and reporting on the QDOBA Rewards program and CRM campaigns, partnering with cross-functional teams to deliver personalized experiences to guests.

Responsibilities

• Support the implementation of CRM campaigns within the marketing automation platform
• Coordinate asset deliverables, campaign calendars, and internal creative reviews
• Execute templated and calendarized franchise local email campaigns, including content approvals and publishing
• Assist with QA and user acceptance testing (UAT) for app and CRM-related releases
• Assist with website content updates using content management systems (CMS)
• Run standard reports to monitor campaign performance and key KPIs
• Assist in data and reporting to inform rewards program results and identify optimization opportunities
• Prepare summaries, dashboards, and presentations highlighting campaign performance and trends
• Support market and competitive research as needed
• Partner with marketing, operations, IT, and guest relations to support campaign execution
• Maintain CRM and integrated marketing calendars and related documentation
• Serve as a point of contact for basic field and franchise CRM/loyalty communication
• Help manage promotional offers, including tracking and coordination between marketing and tech teams

Skills

• Bachelor's degree in Marketing, Business, Analytics, related field or equivalent experience
• 1–2 years of experience in digital marketing, CRM, or a related role
• Strong attention to detail and ability to manage multiple projects and deadlines
• Collaborative mindset and strong communication skills
• Ability to analyze data and summarize findings
• Comfortable using AI-enabled tools to improve efficiency, accuracy, and insights
• Exposure to CRM or loyalty platforms (e.g., Braze, Paytronix)
• CMS tools
• Restaurant experience

Benefits

• Medical, Dental, Vision, & 401k
• PTO (including vacation and sick)
• Tuition reimbursement

Company Overview