Account Manager
EMRG is an award-winning Digital Marketing Agency based in Los Angeles, seeking an experienced Account Manager with a passion for digital marketing. The role involves building relationships with clients, onboarding new accounts, coordinating tasks with the team, and ensuring client satisfaction through effective communication and problem-solving.
Responsibilities
- Communicating with clients via email, video call, and phone
- Having in-person meetings with clients in the LA area (reliable transportation required)
- Onboarding new accounts as efficiently as possible
- Coordinating with our team to ensure tasks are completed in a timely manner
- Handling client issues professionally
- Communicating with our accounting department to ensure all work is billed
- Organizing tasks and notes using our various software
- Monitoring worker's time to ensure all time is entered and tracked
- Assisting the production team at on-site filmings
- Keeping an eye out for opportunities to grow client accounts
- Filing reports as required
- Handling special projects and new opportunities as they arise
Skills
- Experience in account management: 1 year
- General understanding of digital marketing
- Passion for perfect execution
- Trustworthy, confident, and diligent
- Ability to communicate with clients via email, video call, and phone
- Reliable transportation for in-person meetings with clients in the LA area
- Ability to onboard new accounts efficiently
- Coordination with team to ensure timely task completion
- Professional handling of client issues
- Communication with accounting department to ensure all work is billed
- Organizing tasks and notes using various software
- Monitoring worker's time to ensure all time is entered and tracked
- Assisting the production team at on-site filmings
- Identifying opportunities to grow client accounts
- Filing reports as required
- Handling special projects and new opportunities as they arise
- Customer service experience
- Experience with various digital marketing services
- Experience using task-management tools such as Trello, Monday, Asana, or ActiveCollab
Company Overview