Reservation Sales Agent, Buffalo Reservation Center, Remote

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who want to make reservations at hotels and resorts across the country. If you want to delight our future guests by providing an exceptional reservations experience, apply today.

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Answer inbound calls and provide top-notch customer service 
• Use all available resources to answer questions 
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with the hotel and resort's front desk staff
• Collaborate with managers to assist customers and reach sales goals

• Strong phone, listening, verbal, and interpersonal communication skills 
• Customer-focused with a love for helping others
• Maintain a positive and professional attitude toward customers at all times
• Comfortable using computers with strong typing skills and the ability to multitask
• Able to use call center software and tools 
• No experience or diploma required

• Ability to sit for extended periods of time