Description

DUTIES AND RESPONSIBILITIES

The responsibilities of the Certification Operations Administrator include, but are not limited to, the following:

·       Engaged Teams – Providing overall administrative support to the client delivery team; coordinating team activities and meetings; creating and distributing agendas and meeting notes; providing reports to team to inform key organizational indicators (KOIs), metrics, and/or client issues; assigning work for the client portfolio; processing incoming inspection reports and renewal applications; monitoring and processing certification eligibility and changes (i.e. transitional field certifications, surrenders, suspensions, etc.); setting up new client accounts and services ensuring MYOTCO access; providing regular certification reports and sending notifications of adverse action for timely response and update; monitoring the adverse action process of the client portfolio; and ensuring client records in the database are clear, consistent, and appropriately managed.

·       Empowered Clients – Providing timely and transparent service by sending communications regarding certification decisions to clients including decision letters, certificates, adverse actions, etc.; providing support to clients with assistance in answering questions and general support as needed; and sending mass communications to operators as needed.

·       Exemplary Leadership – Engaging in continuous improvement by ensuring consistent data entry and file management practices are used by the team; communicating with the Certification Services Supervisor regarding any issues of data inconsistency; serving as the team liaison to other organizational departments to troubleshoot issues; and role modeling diversity, equity and inclusion.

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associate’s degree or minimum of 4 years equivalent work experience
• Demonstrated attention to detail with a high level of accuracy
• Strong database skills
• Excellent writing and communication skills

PREFERRED SKILLS/EDUCATION/EXPERIENCE

N/A

WORKING CONDITIONS

This position primarily works indoors.  This is a fully remote work position.

PHYSICAL REQUIREMENTS

N/A

TRAVEL

This position does not require travel.

Summary

Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable.  Who we are is based on principles that define the beliefs that guide us, the intent that shapes our vision, and the ways we engage our work and our communities.  We believe our identity is unique.  We believe our identity is powerful.

We are a fully remote company and welcome applicants from anywhere in the US to apply.  Don’t feel like you meet every requirement?  At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace, embracing transferrable skills and experience.  If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.

Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.