Contract Jr. Solutions Delivery Engineer
Our Client is the leading technology platform for home and community-based care. Founded in 2008, The Company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As a Jr. Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs).
Essential Job Duties
Support Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners
Assisting with configuration, testing, documentation, and issue resolution as part of a broader team.in customer environments, ensuring they function correctly and meet performance standards
Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise
Create detailed documentation for the solutions, including user guides and technical specifications if necessary
Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance
Identify opportunities for process improvement to increase throughput and enhance quality
Required Education, Experience, Certifications and Skills
Bachelor’s degree or equivalent experience
2+ years’ experience with complex customer implementations & system integration
Excellent verbal, written and interpersonal communication skills
Highly engaging and collaborative style in working cross-functionally
Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
Strong troubleshooting skills; be able to quickly analyze and resolve issues
Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
Ability to work well in a team environment and contribute to collective goals.
Adept at prioritizing tasks and managing multiple projects simultaneously.
Thinks creatively, highly driven, and self-motivated
Quick learner who thrives in a dynamic and fast-paced environment
Strong writing skills for creating clear documentation
Willingness to learn new technologies and adapt to changing project requirements.
Experience with Jira, ticketing supporting system, preferred
Experience with Healthcare interoperability standards preferred (e.g., X12, HL7, APIs)
Knowledge of APIs, web services, and integration tools.
Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred