[Remote] IT Support Specialist
Note: The job is a remote job and is open to candidates in USA. PCC Medical Holdings LLC is a growing healthcare MSO with a focus on improving patient outcomes. They are seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization, managing Tier-1 requests and supporting onboarding/offboarding processes.
Responsibilities
- Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.)
- Manage new hire IT commissioning and account deactivation for departing staff
- Coordinate receipt, logging, and re‑issuance of returned equipment
- Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting
- Remote into user systems across multiple states to provide hands‑on support
- Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles
- Translate troubleshooting steps into clear, repeatable documentation for internal use
- Help standardize IT processes as PCC transitions to an in-house support model
- Other relevant duties as assigned by management
Skills
- 1–2+ years of IT support experience (help desk, service desk, or similar)
- Experience with Windows, Microsoft 365, SharePoint, Intune, Teams ecosystem
- Familiar with remote support and ticketing systems
- Strong communication, documentation, and problem‑solving skills
- Highly organized, accountable, and comfortable working independently in a remote setup
- Experience with Intune or Device management
- Experience with healthcare systems or EHRs (Athena One preferred)
Benefits
- Competitive salary
- Long‑term growth potential
Company Overview