Call Center Customer Service Representative - (Inbound call center)
Spectrum Association Management is a respected HOA Management Company that has been recognized as a Best Place to Work for the last 18 years. They are seeking a motivated Call Center Customer Service Representative who can effectively multitask across various communication platforms to assist homeowners with their inquiries.
Responsibilities
- Use incredible customer service skills to solve problems for homeowners
- Thrive in fast-paced multitasking environments
- Solve complex problems quickly and with a smile
- Support thousands of diverse requests daily through phone, email, and chat
Skills
- Self-Motivated individual that over-achieves goals set for you and your department
- Fast learner that can understand that complex service we manage, to best serve the homeowner
- Resilient and positive attitude while handling many difficult interactions with homeowners
- Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
- Strong passion for customer success and pride on resolution of homeowner concerns
- Experience in a fast-paced call center environment or similar type of customer service role is desired, but may not be required if you know you will excel in that type of environment
Benefits
- 5 weeks of PTO to allow for rest, travel, family, and hobbies.
- 40 paid hours per year for community service activities.
- 11 Annual Paid Holidays.
- Paid Training - Internal Learning and Development Management System.
- The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
- Well-structured career track plan with a 6-month review.
Company Overview