Customer Service Representative
Life Protect 24/7 is searching for self-motivated, high-performing individuals to provide a world class customer experience. The role involves handling inbound calls from customers regarding service updates, cancellations, and inquiries while ensuring customer satisfaction and retention.
Responsibilities
- Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer
- Handling customer questions, inquiries, and complaints in a professional manner
- Identifying and reporting escalated issues and complaints to management
- Processing cancellations and returns
- Offering savings opportunities and switching the form of payment when applicable
Skills
- Must be at least 18 years of age
- High school diploma or equivalent
- Able to work on-site in Norfolk, VA
- Strong computer and interpersonal communication skills
- 1-2 years of customer service and retention in a contact center, service industry, or retail sales
- 1-3 sales experience
- A customer-focused approach with adaptability to new situations
- Ability to multitask, prioritize, and manage time
- Bilingual is a plus but not required
Benefits
- Weekly Pay
- Paid Training
- Paid OT on Saturdays
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
- Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance
Company Overview