[Remote] Full-Time VA Disability Intake Specialist (Remote)
Note: The job is a remote job and is open to candidates in USA. Capovilla & Williams is a close-knit law firm seeking a Full-Time Intake Specialist to join their Veteran’s Disability Benefits department. The role involves serving as the primary point of contact for potential clients, explaining the intake process, and collaborating with attorneys to ensure a smooth transition from intake to case handling.
Responsibilities
- Serve as the primary point of contact for potential clients via phone, email, and online inquiries
- Explain the intake process clearly and compassionately to veterans and their families
- Maintain accurate records and ensure timely follow-up with all leads
- Collaborate with attorneys and legal staff to ensure a smooth transition from intake to case handling
- Uphold client confidentiality and comply with all firm protocols and applicable regulations
Skills
- Prior experience in a legal, medical, or customer service setting
- Strong interpersonal and communication skills
- Exceptional organizational skills and attention to detail
- Ability to manage multiple tasks and deadlines efficiently
- Proficiency with case management systems and basic office software
- Familiarity with VA disability benefits or a background working with veterans (a plus)
Company Overview