Operations Specialist (WFH)
Join our team while working from the comfort of your home!
OPERATIONS SPECIALIST - PERMANENT WFH
Starting Salary: PHP 18,000 - 23,000
Job Description:
- Assist in the training process.
- Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies.
- Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations.
- Provide ongoing coaching opportunities and inspiration to agents.
- Foster a positive and motivated work environment, promoting teamwork, and continuous improvement.
- Identify operational issues and suggest possible solutions.
- Prepare reports and analyze data to assist management.
- Collaborate with other supervisors and members of the Management Team.
- Assist in the formulation of targets for individuals and teams.
- Measure performance with key metrics.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
- Communicate effectively with clients to address concerns, provide updates, and ensure high-quality service delivery.
- Perform other duties as assigned.
- Experience in BPO Industry is required.
- Proven experience as a Call Center Support or in a similar management position.
- Exceptional verbal and written English communication skills.
- Tech-savvy with knowledge of telephone equipment and relevant computer programs.
- Strong understanding of company products, policies, and services.
- Excellent organizational and leadership skills.
- Ability to coach, train, and motivate employees.
- Knowledge of performance evaluation procedures.
- A results-oriented approach.
- Excellent problem-solving, leadership, and customer service skills.
- Ability to work under pressure.
- Laptop/Desktop: at least core i3 processor and 8 GB RAM.
- Headset: any A4Tech or Jabra USB-type headset.
- Internet connection: Wired connection minimum of 10 Mbps with backup internet.
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord.
- Permanent work-from-home or hybrid work set-up at Batangas City office.
- Full-Time and Long Term Employment.
- Basic Salary + Government-mandated benefits.
- Health benefits, leave credits, bonuses, and other incentives.
- We are growing so there is great opportunity for leadership and promotion.
- Salary will be based on: Skills, Attitude, Performance, Attendance.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Training: less than a month.