Senior Mobility Engineer (iOS) - (NPW)

Skills / Deliverables include

• Must have US wireless carrier experience (AT&T & Verizon) for heavily US based devices, including carrier portal experience.   (Hours are US based -- ~8-5  EST or CST).
• Experience and comfort with stakeholder level Mobile Device Support, including Clients eVIP staff
• Strong problem-solving skills with focus on iOS mobile devices (note – Client uses only Apple, iOS devices.  So user must understand iOS).
• Able to manage multiple priorities & independently apply judgement on priorities
• Strong communication skills with end users, vendors, and cross functional teams
• Able to manage tickets within Service Now
• Maintain project schedules
• Create project status reports
• Schedule meetings
• Document meeting notes
• Capture business user requirements
• Follow up on issues/risks/action items
• Solid Process Documentation, UAT, etc.
• Regularly communicate with stakeholders regarding project status, issues, and plans for resolution

Must have skills/experience

• Strong Operational Management Skills
• Provider experience for mobility device management (Verizon, AT&T, TMobile, etc)
• Preferred Experience – Tangoe Mobile experience
• Active Listener
• Strong follow-up skills
• Team Player
• Professional and flexible demeanor
• ServiceNow
• MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet
• Excellent communication skills: PowerPoint Presentations

Experience: 7–10 years of overall IT experience with at least 5–7 years in Enterprise Mobility Engineering supporting iOS devices and US wireless carriers (AT&T, Verizon, T‑Mobile) in large enterprise environments.