Job Summary

Responsibilities

• Develops and maintains relationships with internal multi-disciplinary team members from sales, pharmacy, technical, and project management teams.
• Develops professional relationships with customer contacts while onsite providing education and go live/post go live clinical support.
• Provides classroom setup and training for Fresenius Kabi’s customer clinicians (users, super users, and peer-based training) on the appropriate use of our IV Therapy products.
• Communicates and escalates risks, concerns and customer issues to the project manager, and Clinical Implementation Specialist.
• Supports education for Ivenix device integration with customer EMR (Electronic Medical Records)
• Applies understanding of clinical workflows, voice of customer, and healthcare expertise to provide troubleshooting tips related to Ivenix clinical workflows and infusions.
• Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
• Provides clinical support for sales team during device demonstrations/pump fairs as directed by implementation leaders.
• While not providing education/onsite go live support, other activities include (but not limited to):
• Supports Clinical Implementation Specialist with onsite Infusion System Assessment activities, as well as remote follow up from Infusion System Assessment tasks.
• Supports Clinical Implementation Specialist with formatting tubing cross references.
• Supports Clinical Implementation Specialist with formatting customer education schedules.
• Completes all training requirements, including all department-specific, compliance training, etc.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Bachelor of Science in Nursing (BSN) degree or related degree with a current RN license.
• 5+ years related experience
• Experience providing education and/or training in a clinical environment preferred.
• RN license must be maintained throughout the course of employment.
• Direct patient care experience highly preferred.
• Experience implementing medical device products highly preferred.
• Excellent communication and collaboration skills.
• Experience providing professional services to clinical environments.
• EMR/EHR integration (Epic, Cerner, Meditech) experience a plus
• Ability to work well in a collaborative environment and willingness to multitask and be hands-on.
• Demonstrated ability to develop strong working relationships with internal departments and external customers.
• Strong presentation skills accompanied with exceptional interpersonal and communication skills (verbal and written).
• Intermediate skillset with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., Salesforce.com).
• Travel is required to attend meeting/trainings/programs at client locations (up to 75%) and is based on business need (via public transportation: air/auto); may require overnight travel. Must have a valid driver’s license.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to work flexible hours and weekends as needed to meet business/customer needs.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.