Implementation Engineer
Entegrata's Implementation Engineer focuses on owning the technical execution of customer implementations, including environment setup, data mapping, and integrations with legal/financial systems.
Description
About Entegrata
Entegrata is a fast-growing startup transforming how the legal industry works with data. We design and deliver Azure-based data lakehouses purpose-built for law firms, enabling them to turn complex operational, financial, and matter data into reliable, decision-grade insights.
We are expanding our CX team’s technical implementation capacity to meet growing customer demand and raise the bar on how legal data is collected, unified, and used.
What You'll Own
You'll be the technical counterpart to our Customer Experience Managers (CXM) on every customer implementation. While the CXM owns the project plan and customer relationship, you own the technical execution — making sure environments are configured correctly, data is mapped accurately, and the lakehouse is delivering reliable outputs before go-live.
This is a customer-facing role. You'll participate in kickoff sessions, lead technical working sessions with law firm IT teams, and lead when the conversation turns to data.
Day-to-day, that means:
- Environment setup — provisioning customer instances, configuring networking connections, and establishing data connections between Entegrata's platform and customer source systems
- Data mapping & integration — translating law firm data structures into Entegrata's data model across a range of financial, experience, HR systems & beyond including Aderant, Elite 3E, Foundation, ADP, UKG, Intapp products, and others
- Technical customer engagement — participating in working sessions, responding to data-related questions, and explaining technical concepts clearly to technical & non-technical stakeholders
- Issue resolution — identifying and resolving data mapping issues, mapping discrepancies, and configuration problems during the implementation cycle
- Documentation — maintaining accurate configuration and environment documentation throughout the project
What Success Looks Like (First 12 Months)
By month 3
- You've completed onboarding and have a solid working understanding of Entegrata's platform, networking, data model, and implementation process
- You're contributing to active implementations under the guidance of the CXM and existing solution engineering resources — handling data mapping, configuration tasks, and participating in customer working sessions
- You're comfortable in customer-facing technical conversations with support available
By month 6
- You're executing the technical workstream of implementations independently, coordinating directly with customer IT teams on data connections and system integrations
- You can work across multiple customer environments with different source systems with minimal oversight for standard integration patterns
- The CXMs you partner with consider you a reliable and proactive technical resource
By month 12
- You're managing the technical track of multiple concurrent implementations at different stages
- You've identified & acted on multiple opportunities to improve implementation efficiency — a reusable mapping template, a documentation standard, or a repeatable configuration process
- You have a track record of clean go-lives and a smooth working relationship with customers & CXMs
Required Qualifications
- 5+ years of experience in a technical implementation, systems integration, or data delivery role
- Solid SQL skills — comfortable writing queries, investigating data issues, and tracing data challenges back to source systems
- Experience working with data mapping or system integration — you understand how data moves from source to destination and what can go wrong along the way
- Comfortable in customer-facing settings — you can lead a technical working session, explain a data problem clearly, and manage expectations without the CXM doing it for you
- Familiarity with relational databases, structured data concepts, and APIs
- Strong attention to detail and the ability to manage multiple workstreams at once
- Clear written and verbal communication; you document your work and flag issues early
Preferred Qualifications
- Experience with Azure Networking and hub & spoke networking concepts
- Experience with legal or professional services financial systems (Aderant, Elite 3E, or similar practice management/ERP platforms)
- Familiarity with CRM or business development platforms such as DealCloud, Nexl, HubSpot
- Exposure to HR/workforce management systems such as UKG, ADP, Workday
- Experience working in a SaaS or PaaS environment delivering data platform implementations
- Familiarity with cloud data platforms (Databricks, Fabric, similar)
- Understanding of law firm financial operations — time reporting, billing & collections, and reporting workflows
Work Environment & Benefits
- Hybrid or fully remote work options.
- Competitive startup salary
- Medical, dental, and vision insurance.
- 401k plan.
- Paid time off and company holidays.
- Professional growth and development opportunities, including potential travel for training or conferences.
If you are looking to make a significant impact in a growing company, we encourage you to apply.