Manager, Strategy & Operations Telehealth

About the Role

Health-E Commerce is expanding into new service offerings and operationally complex product categories. The Manager, Strategy & Operations Telehealth will support the execution of these initiatives by coordinating cross-functional workstreams, managing timelines and dependencies, and ensuring teams stay aligned from planning through launch. Additionally, this role will own a portfolio of external partnerships and vendors, ensuring strong performance, operational alignment, and successful execution across initiatives.

This role combines relationship management with hands-on program execution. The ideal candidate brings structure, accountability, and strong follow-through while building productive, trust-based partner relationships.

Key Responsibilities

Program Execution

• Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives including but not limited to new partner launches and operation initiatives.
• Track milestones, manage dependencies, surface risks early, and drive follow-up to keep workstreams on schedule.
• Ensure deliverables are clearly defined, documented, and completed on time.

External Partnership Management

• Own day-to-day management of a defined book of business across telehealth affiliates and vendor partners.
• Serve as the primary operational point of contact for existing and new partners.
• Monitor performance, resolve issues, and drive continuous improvement.
• Ensure partner deliverables and SLAs are met.

Operational Readiness

• Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete.
• Partner with Customer Support and Marketing to validate readiness and customer-facing experiences.
• Help ensure smooth handoffs from build to launch to steady-state operations.

Cross-Functional Coordination

• Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance.
• Facilitate working group meetings, document decisions, and ensure action items are followed through.
• Act as the central point of coordination across teams to reduce friction and confusion.

Reporting & Visibility

• Provide regular status updates to leadership on progress, risks, and dependencies.
• Maintain clear documentation and shared workspaces to ensure transparency across teams.

What You’ll Need

• Background in Digital Health or Telehealth - Required
• Minimum 5–8+ years of experience in program management, operations, partnership management, or similar roles.
• Experience managing external vendors or service partners.
• Strong organizational skills and ability to manage multiple parallel workstreams.
• Clear communicator with strong follow-through.
• Comfortable operating in fast-moving, evolving environments.
• Experience in digital health, telehealth, or HealthTech strongly preferred.
• Familiarity with project management tools such as Asana, Monday, Jira, or similar.

Compensation, Benefits, & Additional Details:

At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location.

• Compensation: $110,000 - 140,000
• Discretionary Annual Bonus Eligibility: Up to 15%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

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