Client Support Agent
About Us:
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent to join our team.
Your role at HFM:
- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
- Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
- Offer guidance and troubleshoot support to assist clients.
- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
- Escalate complex or unresolved issues to the appropriate person or Manager.
- Identify areas for improvement and share suggestions and feedback with the team.
Requirements
- University Degree in a relevant field.
- Fluency in English, Portuguese, and Spanish both written and verbal.
- Basic Computer skills.
- Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.