Customer Success Manager
Tasks
- Be a friend for customers and the person who will help to solve any problem
- Accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone)
- Communicate with charter companies
- Quickly and independently resolve difficult/conflict situations
- Work with amoCRM
- Process payments and invoices
- Collect feedback from users and work with the team to improve the product
Requirements
- An overwhelming desire to help people
- Attentiveness, accuracy, and multi-tasking at the same time
- Readiness to quickly immerse into a new area and learn a lot
- Fluent English (you need to communicate with customers and charter companies)
- Technical ability to work remotely (laptop, fast Internet, a quiet place to work)
- AmoCRM experience is a plus
Benefits
- Remote work - you can work from anywhere in the world;
- Opportunity for professional development and training;
- Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company;
- Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.