Load Operations Representative (Remote - Philippines)
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
WHAT YOU GET TO DO...
Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
Manage communication and resolve load challenges when they arise
Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight
YOU HAVE EXPERIENCE…
Fluent in English - verbal and written
1+ years of experience within brokerage/logistics
Succeeding with urgency
Proven ability maintaining high levels of customer service
Strong verbal and written communication skills
Problem solving ability Out of the box thinker
Familiarity with USA geography
Go-getter attitude with the ability to come up with solutions to challenges
Call center customer services experience a plus
WORKING AT LOADSMART
Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)
Work in the comfort of your own home.
Career growth opportunities.
An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent • Loadie Time Off - PTO and sick days without a limit
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
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