Customer Service Representative - Hybrid (Faribault, MN)

Affinity Plus Federal Credit Union is a financial institution seeking a Member Advisor to assist members with transactions and provide support for online banking. The role focuses on building strong relationships with members while ensuring efficient processing of various banking services.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Benefits

• Low-cost medical, dental and vision insurance coverage options
• Frontloads all sick time hours and a portion of vacation hours for all new employees
• A variety of paid leave options
• A monthly wellness benefit
• Immediate 401K matching up to 5%

Company Overview