[Remote] Residential Account Manager

Note: The job is a remote job and is open to candidates in USA. IGS Energy is seeking a Residential Account Manager responsible for acquiring and retaining customers while promoting a variety of IGS products. The role involves utilizing sales techniques to build relationships and ensure customer satisfaction primarily through phone and email communications.

Responsibilities

• Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications
• Focus on retention of current customers while generating additional product sales
• Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products
• Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism
• Keep detailed records of sales activity via CRM technology (e.g., Freshsales)
• Develop collaborative working relationships with other sales representatives and internal teams
• Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings
• Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner

Skills

• Highly motivated to sell with a strong drive and desire to succeed
• Proven understanding of the business, lives the company values, and committed to continuous learning and development
• Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues
• Customer-focused, results-oriented, and professional demeanor
• Strong negotiation and closing skills with a focus on education
• Ability to interpret, analyze, and evaluate information relative to selling techniques
• Proficient computer skills including CRM systems and Excel
• Time management and multitasking skills
• Ability to work a flexible schedule to ensure performance expectations are met
• High school diploma or equivalent experience in business or related field preferred
• Previous experience in sales, customer retention, or account management
• Experience with dialer systems and CRM platforms
• Applicants must be authorized to work in the US on a full-time basis

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Company Overview