Customer Service
Santa Monica Seafood is seeking a Customer Service representative for their Denver location, providing timely and professional support to customers. The role involves processing orders, handling customer inquiries, and ensuring effective communication across various channels.
Responsibilities
- Process all incoming order via phone or e-mail
- Procure customer orders via phone or email
- Process orders as instructed by sales team
- Directly handle and be responsible for House Accounts, as directed by Sales Manager
- Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
- Perform data entry duties as directed by Manager and/or VP Sales
- Cover sales reps vacations (Customer call) as directed by Manager
- Assist with other department duties, as directed by Manager
- Make customer end user visits with sales reps and Manager as needed and directed
Skills
- Provides timely, accurate, and professional support to customers by responding to inquiries, issues, and processing requests across multiple communication channels
- Processes orders received by telephone, personally from customer or company employee, by entering the details of the orders into the order entry platform
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer by telephone
- Enters data into system, to determine total cost for customer
- May check inventory control and notify stock control departments of orders that would deplete stock
- May compute price, and shipping charges
- May receive and check customer complaints
- May confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- May compile statistics and prepare various reports for management
- Process all incoming order via phone or e-mail
- Procure customer orders via phone or email
- Process orders as instructed by sales team
- Directly handle and be responsible for House Accounts, as directed by Sales Manager
- Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
- Perform data entry duties as directed by Manager and/or VP Sales
- Cover sales reps vacations (Customer call) as directed by Manager
- Assist with other department duties, as directed by Manager
- Make customer end user visits with sales reps and Manager as needed and directed
- Ability to work a flexible schedule including weekends and holidays depending on demands
- Must speak, read and write fluent Spanish
- Computer skills-Outlook, Excel, and Word
- High school diploma or GED
Benefits
- Medical, Dental, Vision, Life, AD&D, Supplemental Life & Pet Insurance.
- 401k, EAP
- Vacation & Sick Time
Company Overview