Vendor Management Associate | Sage Home Loans

Red Ventures is a digital mortgage lender solution redefining the mortgage origination experience. As a Vendor Management Associate on the Mortgage Operations team, you'll manage communication and coordination throughout the loan process, ensuring a smooth and timely experience for clients.

Responsibilities

• Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process
• Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS)
• Use call scripting to ensure consistent, compliant, and client-first communication
• Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)
• Gather required documents from borrowers and third parties to support timely processing
• Send payment links to customers to collect fees for appraisals or other third-party services
• Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place
• Label and upload documents accurately in Encompass (LOS)
• Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)
• Order condo documents as needed and verify completion
• Access and navigate relevant government websites to ensure compliance and documentation accuracy
• Schedule closings by coordinating directly with customers and title companies
• Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable

Skills

• High school diploma or GED required; some college or equivalent work experience preferred
• 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus
• Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines
• Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts
• Ability to manage your workflow independently and take ownership once trained
• Excellent written and verbal communication skills — clear, empathetic, and client-first
• A natural problem-solver who's resourceful, accountable, and eager to find the best outcome for the client
• High level of integrity, professionalism, and confidentiality when handling sensitive borrower data
• A collaborative teammate who contributes to a positive, high-performance culture

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Company Overview