[Remote] Bilingual (English/French) Customer Service Claims Specialist
Note: The job is a remote job and is open to candidates in USA. Phoenix A.M.D. International Inc. is a leading home furnishings protection and service specialist in North America, known for its exceptional customer service. They are seeking a Bilingual (English/French) Customer Service Claims Specialist to assist customers with their claims, ensuring timely resolutions and maintaining accurate records in the claims database.
Responsibilities
- Check in /communicate with customers to help resolve their claim/issues
- Address and close open claims efficiently and in a time sensitive manner
- Accurately and efficiently record required data in claims database
- Build trust with retailers and consumers by resolving issues in a timely manner
Skills
- Bilingual-French & English
- Comfort/experience with Outlook and Excel
- Great communicator who's proficient in problem solving
- Willingness to learn
- Performance driven
- Resourceful
- Ability to adapt quickly with great time management skills
- Organized to meet deadlines & work well under pressure
- Empathetic & patient with a passion for helping people
- Amazing attention to detail
- Thriving in a fast-paced fun environment and can put yourself in the customers shoes
- French (required)
- Secondary School
- Call center: 1 year
- Customer service: 1 year
Benefits
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Work from home
Company Overview