Insights Analyst

Meltwater is a global company that empowers clients through data-driven insights. The Insights Analyst will transform data into meaningful narratives, conduct quantitative and qualitative analyses, and ensure high-quality report delivery for clients.

Responsibilities

• Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats
• Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks
• Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines
• Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables
• Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency
• Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients
• Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team

Skills

• Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis
• 0-2 years of relevant work experience (client-facing roles are advantageous)
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity
• Proficient report writing skills, covering both qualitative and quantitative aspects
• Customer-focused mindset with a commitment to exceptional client servicing
• Critical thinking skills, facilitating insights derived from data analysis
• Strong interest in current affairs, mainstream media, and social media trends
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations
• A keen interest in learning, adaptability, and resilience in a dynamic work environment
• Excellent written and verbal communication skills in English, particularly in report writing
• The ability to legally work in the country of hire is required for this position

Benefits

• Comprehensive paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Ongoing professional development opportunities to elevate your career

Company Overview