Customer Onboarding Specialist

Protecting and building a future shaped by original ideas, innovations, and creativity. From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides end-to-end brand control across 1,500+ platforms in 118+ countries. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement-so your team can move faster, protect revenue, and preserve brand equity across every digital touchpoint. Founded by Harvard Law graduates in 2020, MarqVision is backed by Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Y Combinator, Softbank and Atinum Investments. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world. How You'll Make an Impact at MarqVision As a Customer Onboarding Specialist at MarqVision, you will play a critical role in the onboarding journey of new clients. You will partner with Account Executives (AEs), Customer Success Managers (CSMs), Brand Protection Specialists (BPS), and clients to ensure successful pre-sales assessments, onboarding execution, and long-term success. You'll be responsible for coordinating internal resources, aligning on strategy, and creating workflows that set the foundation for measurable results. What you'll Achieve

• Coordinate and deliver pre-sales assessments to AEs and clients.
• Ensure clients have the required IP rights (IPR) in place to address abuse.
• Recommend the appropriate package and pricing based on abuse types, client IPR, and relevant enforcement volume.
• Serve as Project Manager for customer onboarding, setting onboarding strategy and initial success criteria/KPIs based on pre-sales assessments.
• Coordinate onboarding tasks between CSMs and BPS to ensure timely execution and alignment.
• Guide customers through activation calls, clarify processes, and ensure expectations are clearly communicated.
• Lead BPS training and contribute to process documentation to improve consistency and scalability.
• Establish initial client workflows tailored to their specific enforcement needs.
• Maintain detailed onboarding documentation, reports, and process improvements for future scalability. Skills You'll Need to Bring
• 5+ years of experience in onboarding, project management, intellectual property rights management, or related fields.
• Strong understanding of IP rights, brand protection, or legal processes preferred.
• Excellent organizational skills with the ability to manage multiple client projects simultaneously.
• Strong communication skills (verbal and written) with a proven ability to build trust with clients.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proactive, solutions-oriented mindset.
• Collaborative and adaptable, comfortable working cross-functionally across Sales, Success, and Operations.
• Tech-savvy with the ability to learn and adopt new tools quickly.

Nice to Have

• Experience with online brand protection, legal IP processes, or SaaS onboarding.
• Familiarity with training or documentation development.
• Resilience and reliability when managing recurring tasks.
• Comfortable working with both technical and non-technical stakeholders. Compensation and Benefits (For U.S. Residents Only) MarqVision provides a competitive benefits package, including equity opportunities, health benefits, and other perks designed to support our employees' well-being and professional growth. For roles based in the United States, the estimated base salary range for this role is $70,000-$100,000, depending on experience and skills. Additional Reference
• MarqVision Company Blog
• Leadership Team Equal Opportunity At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. By applying for this role, you acknowledge MarqVision's Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice. Apply tot his job

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