Experienced Disability Access Service Video Chat Team Specialist – Tampa, FL

Join the arenaflex team as a highly skilled Disability Access Service Video Chat Team Specialist in our Tampa, FL location. As a valued member of our team, you will play a critical role in assisting Guests with disabilities by providing exceptional service and support through our video chat platform. If you are passionate about delivering outstanding Guest experiences and have a strong interest in accessibility services, we encourage you to apply for this rewarding opportunity.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been a leader in innovation and Guest satisfaction for over 90 years. Our commitment to providing exceptional experiences for all Guests, including those with disabilities, is at the heart of everything we do. As a Disability Access Service Video Chat Team Specialist, you will be part of a dedicated team that is passionate about making a difference in the lives of our Guests.

Responsibilities

As a Disability Access Service Video Chat Team Specialist, you will be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
• Ability to assess situational examples to gain understanding of Guest challenges
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Proficient in recommending accessibility services and resources available for Guests to improve support
• Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
• Able to maintain integrity in intensified interactions
• Able to seek consult in difficult conversations
• Providing general Resort information and Itinerary planning support based on accessibility needs
• Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed

Requirements

To be successful in this role, you will need to possess:

• Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-haves

While not required, the following skills and experiences are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the arenaflex Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Employee Discount
• Health Insurance
• 401K Plan

Work Environment and Company Culture

As a Disability Access Service Video Chat Team Specialist, you will be working in a fast-paced, dynamic environment that requires strong communication and problem-solving skills. Our team is passionate about delivering exceptional Guest experiences, and we are committed to creating a culture that is inclusive and supportive of all employees. We offer a range of opportunities for growth and development, including training and professional development programs, mentorship, and career advancement opportunities.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping our employees grow and develop their careers. As a Disability Access Service Video Chat Team Specialist, you will have access to a range of training and professional development programs, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role
• Ongoing training and development opportunities to help you grow and develop your skills
• Mentorship program to provide guidance and support as you navigate your career
• Career advancement opportunities to help you move into leadership roles or specialized areas of the company

Compensation and Perks

As a Disability Access Service Video Chat Team Specialist, you will be paid a competitive hourly rate of $18.15/hour. You will also enjoy a range of benefits, including employee discount, health insurance, and 401K plan.

How to Apply

If you are passionate about delivering exceptional Guest experiences and have a strong interest in accessibility services, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to our online application system.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that is inclusive and supportive of all employees, and we are proud to be an employer of choice for people with disabilities.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job