Experienced Customer Service Claims Representative – Insurance Claims Processing and Resolution

At arenaflex, we're dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a Customer Service Claims Representative, you'll play a vital role in delivering outstanding claims service to our members, providing a seamless and empathetic experience that sets us apart from the competition.

The Opportunity

We're seeking a highly motivated and customer-focused individual to join our team in Scottsdale, Arizona. As a Customer Service Claims Representative, you'll be part of an outstanding contact service center where you'll focus on providing claims service to members regarding the initial contact on all auto or property First Notice of Loss (FNOL) claims. You'll also respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

Key Responsibilities

* Document First Notice of Loss by acquiring relevant information for effective claim investigation

• Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
• Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented
• Resolve status inquiries and, when appropriate, route to handling adjuster
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels
• Apply strong time management skills by closely adhering to assigned work schedule
• Adopt continuous improvement and development through coaching and collaboration with manager and team members
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time
• May assign or initiate emergency services when required on specific claims
• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You'll Need

* High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically
• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successful completion of a job-related assessment is required
• May require acquisition and maintenance of insurance adjuster license within 90 days (arenaflex provides all materials and licensing fees)

What Sets You Apart

* US military experience through military service or a military spouse/domestic partner

• Compensation range: $43,750 to $45,750
• Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.

Benefits

At arenaflex, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assists employees with their professional goals

Work Environment and Culture

As a Customer Service Claims Representative at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional service to our members. Our office in Scottsdale, Arizona offers a collaborative and inclusive work environment that fosters growth, learning, and fun. You'll have the opportunity to work with a diverse group of professionals who share your commitment to excellence and customer satisfaction.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Claims Representative, you'll have access to comprehensive training and development programs that will help you build your skills and expertise. You'll also have opportunities to take on new challenges and responsibilities, and to advance your career within the company.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job