Experienced Customer Success Manager – Network Detection and Response (NDR) Technology

At arenaflex, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before. We're proud of the work we do and the recognition we've received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions. If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

Join a Team that Makes a Difference

Do you want to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships? As a member of our Customer Success team, you'll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At arenaflex, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you'll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you'll find we have a supportive home team, great customers, and a product that customers love.

Key Responsibilities

The arenaflex Customer Success team focuses on successful outcomes for our customers. As a Customer Success Manager, you will play a leading role in accomplishing the following goals:

• Analyze customer network requirements and promote the highest value application of arenaflex in our customer's environment
• Proactively identify new use cases to utilize arenaflex platform metrics and data
• Assist with minor to moderately complex configuration and customization assistant to maximize product value
• Facilitate customer engagement with technical support and engineering teams when difficult support cases arise
• Frequently engage customer to actively manage to success plan objectives and remove barriers to adoption
• Proactively engage with sales teams and senior, strategic customer contacts to scope plans for expansion
• Travel to customer sites to strengthen relationships

Essential Qualifications and Experience

We're looking for a Customer Success Manager who can help us grow to the next level as a company. As a starting point for this position, you'll need the following background:

• Minimum of three year's experience in information technology
• Minimum of two years as a CSM in a relevant technical organization (NPM or NDR)
• Intermediate knowledge of networking principles (the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS)
• JavaScript basics a plus
• Data interpretation experience using an NDR platform
• Knowledge of security exploits and threats
• Data customization and configuration experience of the arenaflex platform a plus
• Demonstrated ability to work with customers in a high touch capacity, conducted weekly customer calls and meetings and demonstrated ability to advocate for their needs
• Willingness to travel up to 25%

Preferred Qualifications and Experience

* Experience with arenaflex products and services

• Strong understanding of cybersecurity and network security concepts
• Experience with sales and marketing teams to scope plans for expansion
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies Required for Success

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong understanding of cybersecurity and network security concepts
• Experience with sales and marketing teams to scope plans for expansion
• Strong knowledge of networking principles (the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS)
• JavaScript basics a plus
• Data interpretation experience using an NDR platform
• Knowledge of security exploits and threats
• Data customization and configuration experience of the arenaflex platform a plus

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Regular training and development sessions
• Mentorship programs
• Opportunities for career advancement
• Access to industry-leading technology and tools
• Collaborative and dynamic work environment

Work Environment and Company Culture Highlights

At arenaflex, we're proud of our supportive and inclusive work environment.

We offer

• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Access to industry-leading technology and tools
• Opportunities for career advancement
• Regular training and development sessions
• Mentorship programs
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary range: $135,000-145,000
• Bonus structure: Eligible for annual discretionary bonus
• Benefits: Health, dental, and vision benefits, flexible PTO, sick time, and all federal holidays
• Perks: Pet insurance, parental leave, and hybrid and remote work model
• Education reimbursement: Eligible for education reimbursement
• 401k with employer match or pension: Eligible for 401k with employer match or pension

Conclusion

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. Apply now to become a part of our dynamic and supportive team at arenaflex. Apply To This Job Apply for this job