Experienced Bilingual Licensed Customer Service Representative – Insurance Policy Support and Customer Experience

At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies that eliminate biased and discriminatory factors. Our mission is to drive positive change and uplift the communities impacted by systemic injustice. We're a dynamic and diverse team of professionals who are passionate about delivering exceptional customer experiences and making a difference in the world.

Join Our Mission-Driven Team

As a licensed Customer Care Specialist on arenaflex's Support team, you'll be part of a group of dedicated professionals who are committed to providing top-notch service and support to our policyholders. You'll be handling customer inquiries and helping policyholders with their policy needs, answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.

About arenaflex

arenaflex is a leading innovator in the car insurance industry, backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more equitable and just financial system. We're committed to giving back to our community and being a force for good in the world. Our team is diverse, positive, and engaging, and we're looking for like-minded individuals to join our mission.

The Role

As a licensed Customer Care Specialist, you'll be responsible for:

• Handling calls and chats with policyholders to answer their questions and resolve their issues
• Processing policy endorsements, billing requests, tracking, and following up on outstanding items
• Communicating with team members and escalating items and issues when necessary
• Collaborating with other Reps and Specialists to provide exceptional customer experiences
• Assisting with ad-hoc projects and duties as needed

Training and Support

We provide comprehensive training and ongoing collaborative support to ensure your success in this role. You'll have the opportunity to learn from experienced professionals and develop your skills in a dynamic and supportive environment.

Responsibilities

* Handle calls and chats with policyholders to answer their questions and resolve their issues

• Process policy endorsements, billing requests, track, and follow up on outstanding items
• Communicate with team members and escalate items and issues when necessary
• Collaborate with other Reps and Specialists to provide exceptional customer experiences
• Assist with ad-hoc projects and duties as needed

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Benefits

* Hourly rate: $24.04 - $25.00

• Full-time, remote work
• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

Why Join arenaflex?

* Be part of a mission-driven team that's making a difference in the world

• Work with a diverse and positive team of professionals who are passionate about delivering exceptional customer experiences
• Develop your skills and knowledge in a dynamic and supportive environment
• Enjoy a comprehensive benefits package, including flexible PTO and paid family leave
• Have the opportunity to grow and advance your career in a rapidly growing company

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job