Loan Processor - Reverse Mortgages
Description: As a Reverse Mortgage Loan Processor at HighTechLending/American Senior Lending, you will be responsible for managing the processing of reverse mortgage loans from File Intake through Funding. This role requires a deep understanding of reverse mortgage products and regulations, as well as strong attention to detail to ensure all loan packages are complete and compliant. You will work closely with loan originators, underwriters, and customers, ensuring a smooth and efficient loan processing experience. Additionally, you will provide support to corporate branches and originators, assisting with questions regarding reverse mortgage programs, products, and software. Primary Duties and Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Communicate clearly, accurately, and professionally, within all stated SLA’s.
- Adhere to all service level requirements (Submitting conditions, communicating conditions, getting conditions, scheduling closings, etc.)
- Obtain and assemble complete reverse loan packages in proper order for underwriting.
- Verify all required documentation (pre-underwrite) is in the file, ensuring accuracy and completeness.
- Directly communicate with Loan Originators, customers, and underwriters to obtain initial and missing documentation required for approval.
- Review loans for compliance with RESPA, TILA, HMDA, Reg. B, and other mortgage-related regulations.
- Prepare proper disclosures as required by regulations and ensure they are included in the loan file.
- Communicate with third parties to obtain property surveys, flood certificates, title commitments, and payoff information, etc.
- Verify that all vendor orders are complete, invoices are received, and documentation is uploaded to the applicant’s file.
- Manage the loan pipeline by monitoring reports and ensuring all tasks are completed within allotted turn-around times.
- Assist with the setup of loans and document all communication related to the loan application in the conversation log.
- Provide support to processors, originators, and brokers on all questions regarding reverse mortgage programs, products, and software.
- Remain up-to-date with reverse mortgage guidelines, products, and programs.
- Assist with closing, secondary market activities, and servicing by obtaining and clearing outstanding suspense items from investors.
- Perform other duties as assigned by management to ensure the smooth operation of the reverse processing department.
Requirements:
- Previous loan processing experience of 3 years
- Must have experience with Reverse Vision and Quantum reverse
- Must have thorough knowledge of FHA (HECM) and Proprietary Reverse Mortgage Loans
- Strong oral and written communication skills
- Excellent interpersonal skills
- Must have excellent problem-solving skills
- Ability to meet production, quality, and service standards
- Ability to work in a fast-paced, high volume environment
- Must have working experience with computer applications
Physical Effort and Dexterity
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Regularly required to sit, stand, walk, talk, and hear.
- Regularly required to use hands to finger, handle, or feel; and reach with hands and arms.
- Occasionally required to stoop, kneel, or crouch.
- Regularly required to lift and/or move up to 10 pounds.
- Occasionally required to lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
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