Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team.

About arenaflex

arenaflex was founded in 2015 with a clear vision to provide exceptional customer service and support to individuals seeking compensation for their injuries. Our team is passionate about making a difference in people's lives, and we're committed to delivering outstanding results. As a remote call center representative, you'll be an integral part of our team, working closely with clients and colleagues to achieve our goals.

Responsibilities

As a Full Stack Customer Service Representative, you'll be responsible for:

• Connecting with clients through an automated dialer, assessing their eligibility for compensation, and providing exceptional customer service
• Managing a high volume of calls, with an average of 40-50 connections per day, and identifying potential clients who meet our criteria
• Multitasking, listening, and answering questions while viewing multiple windows, and utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to provide seamless support
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, and meeting or exceeding sales goals
• Participating in training and learning opportunities to expand your knowledge of the position and stay up-to-date with industry developments
• Adhering to all company policies and procedures, and assisting with other projects as needed
• Troubleshooting basic IT problems and providing self-serviced solutions to ensure minimal downtime

Requirements

To succeed in this role, you'll need:

• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues
• Strong interpersonal and customer service skills, with a focus on building rapport and trust with clients
• Strong problem-solving and conflict resolution skills, with the ability to think critically and resolve issues efficiently
• A competitive spirit, with a focus on meeting or exceeding sales targets and achieving individual goals
• A quiet, distraction-free workspace, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset (wired via USB, average price $20-$30)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if...

* You're unable to troubleshoot basic technical issues or work independently

• You're unable to work 40+ hours per week, with flexibility to adapt to changing schedules
• You're unable to handle a high volume of calls, including disconnects, wrong numbers, or hang-ups
• You're unable to use problem-solving skills or work collaboratively with colleagues
• You're unable to work the full training period (90 days) or proactively manage appointments during earned vacation days or outside business hours

Benefits

As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Hours of Operation

Our full-time schedule is 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Apply Now!

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and supportive work environment that's dedicated to making a difference in people's lives. Apply for this job