Experienced Customer Service Representative – Airport Location at arenaflex
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative at our Eagle County Regional Airport location, you'll be at the forefront of providing top-notch service to our customers, ensuring their needs are met and exceeded. If you're a people person with a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We've been named one of the top places to work, and we're committed to being the world's best and most trusted mobility company. Our team is driven by a shared vision to make a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.
Job Summary
As a Customer Service Representative at our Eagle County Regional Airport location, you'll be responsible for providing exceptional customer service to both internal and external customers. You'll work closely with our team to ensure seamless branch and rental operations, providing administrative support, service customers, and acting as a rental backup in a fast-paced environment. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins, and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as:
+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Available Schedule
* Monday: 12:30PM - 9:00PM
- Tuesday: 12:30PM - 9:00PM
- Wednesday: 12:30PM - 9:00PM
- Thursday: 12:30PM - 9:00PM
- Friday: 12:30PM - 9:00PM
- Saturday: OFF
- Sunday: OFF
What We Offer
* Competitive hourly rate up to $23.50
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Opportunities for career growth and advancement
Requirements
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth and development. We offer a range of benefits and perks, including competitive compensation, comprehensive health insurance, and opportunities for career advancement. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to take the next step in your career and join our team at arenaflex, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job